Would you mind having a look at my site to see if you can see the issue? My previous responses in this thread also include screenshots of what this looks like, so I recommend checking those out! It was there earlier but not displayed now. Is the Afterpay option only missing from your online checkout, or are you not seeing it on your product pages either? So I am trying to set up after pay, I have added it as an alternative, I have added the secret key for my account, I have added the code found on their documentation, but it still doesn't appear in the checkout. Afterpay is offered by [] I have set up my account with Afterpay, but when I save my Merchant ID and key, only my Merchant ID saves. This is what it looks like: Keep in mind that Afterpay is an option once you reach thePaymentstage of the online checkout, which is immediately after the customer selects their preferred shipping method on theShipping page. Did your customer happen to mention whether she was able to proceed to this step in the checkout? The "Squarespace Failed Customer Payments" page has refereced that afterpay can't be used when people use in-app browsers. Thanks Julie! . Mark it as an Accepted Solution- To learn more visit the Shopify Help Center or the Shopify Blog. Afterpay is not available on purchases of gift cards or back ordered items. Support Plugin: Afterpay Gateway for WooCommerce Afterpay not showing in category, product and checkout page. Might be something to do with the current Zip promotion? Next, Click Action navigate to edit code and click edit code. 01-12-2022 Weve got 12 great tips to increase your Instagram following Here! You don't have sufficient funds on your credit card. Mark it as an Accepted Solution- To learn more visit the Shopify Help Center or the Shopify Blog, I can't get it to show up at all. I have both but only use Afterpay for my eBay purchases. In this case, you'll just want to ensure that you are using a supported browser; we recommend Google Chrome. The store location under Woocommerce settings has been set to USD and location United States. 01:57 AM. Check out more information on Shopify Experts here. Thank you so much. There are some extra steps you'll need to take in order to have Afterpay appear on your product pages. Hey,@Catrinnarenee! Thanks for sharing the link to your store and including that screenshot. Eligible sellers are automatically able to use Afterpay when they create a payment link with Square Online Checkout, allowing customers to select Afterpay as a payment method at checkout.Sellers will receive the full amount up front. Click Like to let me know! 18-11-2022 02:33 AM. However, this was because they did not proceed to the Paymentstage. I'm glad to hear that you've successfully set up Afterpay as a payment gateway. 18-11-2022 In order for customers to see Afterpay as a payment option, you will need to have added this particular gateway in your payments settings. Julie | Social Care @ Shopify- Was my reply helpful? Hello Afterpay is not showing up in checkout as and options and can not showeing up in ebay. Afterpay not showing on Checkout page sgx (@sgx) 2 weeks, 2 days ago Since upgrading to the latest version of WordPress the Afterpay checkout option shows on the product and cart pages but does not show at checkout at all. If you've followed the advice outlined in this thread and you're still not seeing Afterpay, feel free to send me a link to your store so I can take a look at the checkout here on my end. I cant get afterpay button to show at checkout. Same here..all AfterPay options gone..hopefully it's just a technical issue and Ebay hasn'tabruptly dumped Afterpay in favour of Zippay. Let me know if you have any further questions. Next, it would be a good idea to double-check your account settings in Afterpay to ensure that you're not in test mode. In the meantime, it would be super helpful if you could let me know whether you still see Afterpay reflected as an option on your product pages? Hopefully someone will have some answers. SAN FRANCISCO, Nov. 11, 2020 /PRNewswire/ -- Afterpay (ASX:APT), the leader in "Buy Now, Pay Later" payments, announced today that it has partnered with Gap Inc. to bring . You open an account & get a limited credit (like $500 & up) to pay off monthly with higher fees. If, on the other hand, Afterpay is an available payment method in your online checkout, but is not showing on your product page, then you'll just need to edit your theme's code by following the instructions outlined in Afterpay's help doc. Afterpay might not be showing because of your store currency settings. Once complete, your product page should look just like the first screenshot you shared. These optionssave returning customers' payment and shipping information,allowing for a faster checkout process. Did you get a chance to check that out? The code you added to your theme is intended to display the Afterpay logo on your product pages, rather than your checkout. I was trying to accept your solution, but it wasn't linked. Afterpay might not be showing because of your store currency settings. ______________________________________________________. eBay will be loosing out if they have shafted AfterpayBecause I wont be using zip, on Its based on your stripe account location. What products are not eligible for purchase using Installments by Afterpay? @Nilaygajera- I appreciate you sharing those screenshots. Thanks for joining in on the conversation. But It was still an option as of a few days ago. Mark it as an Accepted Solution- To learn more visit the Shopify Help Center or the Shopify Blog, It appears to be showing on this product page:https://babycoshine.com/products/baby-safe-bpa-free-banana-teether-toy. The page I need help with: [log in to see the link]. I've made it available in payment options I'm not sure on what else to do. This could be an account-related issue, in which case Afterpay will be able to provide you with guidance. If your account credentials are correct and your Afterpay account is completely activated, then it sounds like it could be a browser issue given the fact that the key isn't saving. Old Navy Fashion Gap Inc. You should call 1800OldNavy, that's the best way to get an online service rep go see what's up. I just reviewed to make sure they were set and they were already in set up. Thanks for joining in. I'd love to take a look at things on my end, so do you mind sharing your store URL with me? I'm able to see Afterpay as a payment option here on my end, so it looks like you've enabled Afterpay correctly. 18-11-2022 If, on the other hand, Afterpay is an available payment method in your online checkout, but is not showing on your product page, then you'll just need to edit your theme's code by following the instructions outlined in Afterpay'shelp doc. I don't know why they can't do both either? Afterpay helps me so much to spread repayments over 4 instalments. They've put next to the payment option "buy now pay later" buy it doesn't spread across 4 instalments like Afterpay. Once complete, your product page should look just like the first screenshot you shared. Hi @yazwest90. Thanks for hopping into the conversation! Hi Afterpay won't display as a option on my website i have activated it under payment provider on shopify and entered my merchant id ect. Posted December 16, 2021. Added my merchant key and code and after pay isn't displayed on my website or at checkout. Can you please see what is wrong with my coding? - Was your question answered? I can no longer see the Afterpay option but it seems to have been replaced with Zippay. If so, you should be seeing Afterpay as a payment method in the checkout. 18-11-2022 Has anyone else noticed this? If you take a look at the previous responses in this thread, you'll notice that a few other merchants were also experiencing the same issue. @glam123- Thanks for confirming that you've entered your Merchant ID and Secret Key on Shopify's end. I actually had an item page open from about 2 hours ago that had Afterpay listed as an option but when I refreshed that page just now, Afterpay disappeared and it does not show up in the checkout for that item now either. I'm in a similar situation. Click " Install app " to continue. In the meantime though, when you originally tried to set up Afterpay, did you follow the steps listed here? Head to a retailer accepting Afterpay and activate the Afterpay Card in the app and pay using Apple Pay or Google Pay. Afterpay is also available to use in the iOS version of the Gap Inc. apps. The Afterpay card can be used for eligible purchases in all Old Navy, Gap, and Gap Factory stores. Afterpay has transformed the way people pay by allowing shoppers to receive products immediately and pay in 4 instalments over a short period of time. 12:02 AM. I appreciate you hopping into the conversation! Shopify doesn't show me a settings and payment providers. With a bit more context, I should be able to pinpoint the issue. The problem with ZipPay is that you cannot repay it in 4 easy instalments, you can only use it like a credit for the entire amount. Because you aren't seeing it, it sounds like you haven't yet passed through the Information and Shipping stages to the Payment stage, which is a common occurrence that many merchants in this thread were facing. For personalised technical support, please submit a dedicated support request from the Afterpay Help Centre here: If your account credentials are correct and your Afterpay account is completely activated, then it sounds like it could be a browser issue given the fact that the key isn't saving. 18-11-2022 So I am trying to set up after pay, I have added it as an alternative, I have added the secret key for my account, I have added the code found on their documentation, but it still doesn't appear in the checkout. Can you help fix this? I've been trying to find out if Zippay has replaced it & eBay has dumped Afterpay or if there's some glitch? For example, if you are a US based merchant, then Afterpay will show when the store currency is USD. Btw, Im using WP Rocket plugin for caching purposes. 02:38 AM. The topic Afterpay not showing in category, product and checkout page is closed to new replies. As I said in the other thread, I can see it. My name is Rae, and I work for Shopify. Navigate all the way down to html/ and press enter key twice. Experts are third-party developers and designers who are very knowledgeable in implementing custom code to Shopify stores, so they're a great resource to consider using for this task. If you have a question about your Afterpay account, please contact the Afterpay toll-free Customer Support line at. Viewing 3 replies - 1 through 3 (of 3 total). We are committed to ensuring we support responsible spending. Then, 'Payments' will be an option to select on the 'Settings' page. Select Continue to place your order. On theInformationpage, you'll only see express checkout options, which generally included accelerated payment gateways like Shop Pay, PayPal Express, Google Pay, Apple Pay, and Amazon Pay. Have you already created an account with Afterpay? I took a look at your site on my end, and I can see Afterpay offered as a payment option in your checkout here: However, the screenshot you sent where Afterpay isn't showing references the cart drawer on your site instead. If your account credentials are correct and your Afterpay account is completely activated, then it sounds like it could be a browser issue given the fact that the key isn't saving. I have just updated my theme and now afterpay messaging is no longer appearing on my product or checkout pages. Thanks for sharing the link to your store. In fact, Afterpay is not showing up as a payment option for any item on ebay that I click on or try to checkout regardless of the category or price so there must be a fault with the . But lets explore some things to consider wh Have you created a collection on your online store and experienced an issue with adding yo Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 1. 12:18 AM. This is just a screenshot of a random listing: on Nov 11, 2020, 08:01 ET. I'd be happy to take a look at the checkout on my end. Keep in mind that this does require some custom code, so it may be worth reaching out to a, Sales Channels, Payments Platform & Wallet API, add their messaging to your product pages, this custom coding from the Afterpay site, 12 Ways to Increase your Following on Instagram, Troubleshooting: Products aren't displaying in my collection. It's also a good idea to clear your cache and perhaps try again using a different device or internet connection. Click " Connect " to link your Afterpay account. If Afterpay is activated and still not displaying in your checkout, then it's likely that you haven't proceeded to thePayment stage in the checkout. on on If not, the API credentials may not have been entered correctly. Is anyone else having trouble with Afterpay today. Here's what I see on your product page: When I add this product to the cart and proceed to the checkout, I see Afterpay as an available payment option. The above details should get you on the right track to adding Afterpay to your cart drawer, but please keep me posted on how this goes! We assume other people are having issues as well. Weve got 12 great tips to increase your Instagram following Here! When you get to thePaymentpage in the checkout, you'll see the option to pay with credit card (through Shopify Payments), PayPal, or Afterpay. 18-11-2022 As long as your account is configured correctly on Afterpay's end and you have successfully activated it in Shopify, you should see Afterpay as an option on the Payment page within your online checkout. - edited After navigating through your online checkout here on my end, I can confirm that Afterpay is an available payment method. Thanks for hopping into the conversation! 02:49 AM. It is possible that your order may be declined, even if the order amount is less than your estimated spending limit, as Afterpay uses a variety of factors to determine approval of orders. https://lusciousl.com/cart. Select theme.liquid. 04:37 PM. Looking forward to your response! Review your order and delivery details, then select Pay with Afterpay. - Was your question answered? Afterpay does not approve 100% of orders. The only problem is that it does not show up at all as a payment option on the checkout page. If not, the API credentials may not have been entered correctly. I hope this clears things up, but let me know if you have further questions! In this case, you'll just want to ensure that you are using a, Sales Channels, Payments Platform & Wallet API, https://babycoshine.com/products/baby-safe-bpa-free-banana-teether-toy, 12 Ways to Increase your Following on Instagram, Troubleshooting: Products aren't displaying in my collection. This is the issue. Here are the top 5 reasons you may have been declined. www.ulyssesjewellery.com.au. https://api.us.payments.afterpay.com. I also see Afterpay as a payment option in your online checkout, directly on the Payment page. 11:58 PM. Once you log in to your Shopify admin via this link, you should see the option to click on 'Settings' at the bottom of the left hand sidebar. Please consider the following suggestions. Do you have Afterpay enabled in Settings > Payment providers? Based on the screenshot you shared, it looks like you're still on theInformationpage in the checkout, rather than the Paymentpage. Are you also wanting to add the Afterpay logo to your website's footer? 0b2a7f5e-b7c4-4cb8-a24d-4839611b15be If you've already tried editing your theme's code and you still aren't seeing Afterpay on your product pages, then I would suggest contacting a Shopify Expert for assistance. If so, I recommend checking out this forum post. I saw something about codes but was unsure if this was a shortcode or an actual language code (html, js, etc.) For example, if you are a US based merchant, then Afterpay will show when the store currency is USD. If you've already created an Afterpay accountand have completed the installation instructions, but still aren't seeing the Afterpay option, please feel free to share your store link here. Since the Afterpay icon is appearing in your footer, it sounds like you may not be entering the code in the correct theme file. what the? If Afterpay is activated and still not displaying in your checkout, then it's likely that you haven't proceeded to the Payment stage in the checkout. Afterpay is eligible in the currency that corresponds to your Stripe Account location. If you can share a screenshot of what you're seeing instead, that would be super helpful. Thanks for sharing the link to your store. The page I need help with: [log in to see the link]. Earlier in this thread, I shared ahelp docfrom the Afterpay Help Center that outlines how you can do this. Afterpay has been added as a payment option and all settings have been configured. please help. I'm curious to know if you've made any theme changes or edited your theme's code at all. 04:35 AM. All forum topics . Completing the below steps will enable and display Afterpay as a Payment Method. Western Australia Seller Community Connect, Were improving eligibility criteria for eBay Plus. Keep in mind that this does require some custom code, so it may be worth reaching out to aShopify Expertif you need any assistance! This could be an account-related issue, in which case Afterpay will be able to provide you with guidance. I have added afterpay as an alternative payment method I have followed all instruction but afterpay is not showing as below. I've tried everything. Download the Afterpay App. 18-11-2022 Have you made any theme changes since@williamb's reply? Thanks for sharing the link to your store. In fact, Afterpay is not showing up as a payment option for any item on ebay that I click on or try to checkout regardless of the category or price so there must be a fault with the payment system. 17-11-2022 To add the Afterpay logo to your Shopify store, login on to your Shopify store and click on Online Store. Taking a look at your product pages, I can see the Afterpay logo directly above the Add to Cart button. How to use Afterpay in store at Old Navy. save returning customers' payment and shipping information, If you are wanting to have Afterpay appear on your product page as well, then you will just need to follow the instructions outlined in, . As previously mentioned in this thread, you'll just need to go through your entire checkout (without processing a payment) in order to see Afterpay. i recently added afterpay to my store but its not displayed anywhere and isnt showing on my product page. For Afterpay to be displayed as a payment method in your online checkout, you'll need to have activated Afterpay in your Shopify admin,over inSettings > Payments. Hi, I have completed all the steps below: I can see shopify at Checkout but NOT on each product page which is the problem? They'll be able to get this added for you, no problem. Here's what I see when I'm on that page: So, it looks like you're all set and you should be able to accept payments with Afterpay now! I am certain they make it harder for everyone so the people who answering in this forum can keep their job.. it's a total conspiracy. There is some custom code required and Afterpay's help doc outlines exactly how you will need to edit your theme's code to achieve this. Here's how to pay with Afterpay on eBay: At checkout, select Afterpay from the list of payment methods. on same thing happened here. Copyright 1995-2022 eBay Inc. All Rights Reserved. For personalised technical support, please submit a dedicated support request from the Afterpay Help Centre here: A team member will then reach out to you within 1 business day. Once you enter your information and proceed through the checkout steps, you should notice Afterpay as an option. on I'm helping out my colleague Julie here, and I wanted to jump in and answer your question. Not all items on eBay can be used with Afterpay, and even then I believe there are limits with Afterpay as well. i recently added afterpay to my store but its not displayed anywhere and isnt showing on my product page. on on Shopify will ask you to grant Afterpay permission to process orders & refunds. I dont want to use zip I want to use afterpay . I have the same issue, after pay is not available at checkout. Sign in to your Afterpay account, or sign up. Unlike@williamb,I'm not able to see the Afterpay logo on your product page. If you are based in Australia, your store currency would need to be AUD in order for Afterpay to show. Afterpay's help doc outlines exactly how you will need to edit your theme's code to achieve this. There are plenty of Shopify Experts skilled in custom code who would be happy to implement this for you. Here's a screenshot of what I'm seeing here on my end: Have you had a chance to reach this stage in the checkout? If you're not able to see this on your end, please let me know and I'll be happy to help further! To keep things simple, I'll reply to each of your questions here. In this case, you'll just want to ensure that you are using a supported browser; we recommend Google Chrome. The page I need help with: [ log in to see the link] Viewing 5 replies - 1 through 5 (of 5 total) Plugin Author Afterpay 04:47 PM Afterpay not showing in category, product and checkout page, https://help.afterpay.com/hc/en-au/requests/new?ticket_form_id=193406. I correctly configured the settings and added correct the Merchant ID and Secret Key on the Afterpay dashboard. https://www.chasingthemoment.com.au/collections/necklaces/products/18k-gold-plated-chasing-rainbows- Afterpay has instructions on how to add their messaging to your product pages. Yeah Afterpay was working fine earlier with all items I was looking at. Choose your items. Thanks for joining in on the conversation. Is this a screenshot taken from your own online store? If you are wanting to have Afterpay appear on your product page, however, then you will just need to follow the instructions outlined in this help doc. - Was your question answered? Have you had a chance to check with Afterpay to make sure you're using the correct key? As for your checkout pages, the theme update shouldn't have removed Afterpay as an available payment method; as long as Afterpay is activated in Settings > Payments, customers will see it as an option in the Payment stage of your online checkout. Instantly create your account. Copy and Paste the code provided online into theme.liquid and save. Am I missing anything or misconfigured some settings? @yazwest90 its not based on the store location in your Woocommerce settings. Keep in mind that this does require some custom code, so it may be worth reaching out to a Shopify Expert if you need any assistance! 855-289-6014 or submit a question here . Here's what it looks like: With this option present, customers will be able to choose Afterpay as a payment method when completing their purchase. I am having the same issue as some other people. i have done all the steps required with id / key / activate in shopify payment bla bla bla.. i have the message at product page but there is no pay with AFTERPAY at checkout.. From hashtags to filter Is Instagram dying? The short answer is, no! Tap the 'Card' tab and follow the prompts to set up the Afterpay Card & add it to your digital wallet. Feel free to respond here and let me know! If I can't do that, I can't/ won't use eBay. 0 Helpful Reply. In the first screenshot, I see Afterpay as an option. From hashtags to filter Is Instagram dying? The short answer is, no! Keep in mind that this also requires you to create an account with Afterpay, at which point you'll be provided with a Merchant ID and Secret Key that you'll just need to enter on Shopify's end, over inSettings > Payments. I noticed this today as well. You've done a great job with your theme, by the way! What is that location? I also have it installed on our website but it is not showing up for a customer to use it. Click Like to let me know! Finally, if you can both share your store links, that would be super helpful. 04:47 PM. Thank you for your question. Configuration. I know this question is from a year ago but I was looking for the answer myself & found it so I'm adding this comment in case someone else has this same question - - - your order can't contain in-store pickup & ship . Review your instalment plan and payment details with Afterpay. Julie | Social Care @ Shopify- Was my reply helpful? I was informed of this when she exhibited issues and, sure enough, it's not showing on our site. Afterpay will often check to see if your balance can cover the first payment. If so I am not aware how to structure this at all and need help. In order to have this payment option show here, it looks like you'll need to add this custom coding from the Afterpay site. Help! There, you'll find instructions from other merchants who are also using this payment gateway and were successfully able to add the logo to their footer. Afterpay is eligible in the currency that corresponds to your Stripe Account location. We also have instructions on how to configure third-party payment providers that outlines this process. Select the country of your Afterpay account and verify your identity with email or . merchant.com.afterpay.afterpay-payments-production. I followed the Afterpay Site Messaging guide to add the coding into the theme liquid but that seems to have only added the small symbol on the footer. It is not showing up as a payment option at checkout for some reason. If you are based in Australia, your store currency would need to be AUD . On 8/9/2021 at 11:34 PM, queenslanderaviaries said: Yes, multiple times with no response ever! 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